At Cloud Co-Op we welcome military veterans who we train and mentor to become consultants that work in the Salesforce cloud. While we are consultants, quite often someone discovers a skill or passion that leads them down another path: System Admin, Business Analyst, Developer, and this path will lead them directly to the job interview.
This month Maria Baranowske of Mason Frank International has provided us with this insightful “guide” for those who’s path leads them through the interviewing process toward their next goal.
A job interview can be a daunting experience. When you’re embarking on your next dream career in Salesforce, you want to accurately demonstrate to your prospective employer exactly what skillset you are equipped with. This guide will help you through some considerations ahead of your Salesforce job interview and give you an insight into what you can expect.
Job Interview Soft Skills
Increasingly, soft skills are becoming part and parcel of working within any technology field. For Salesforce, this is even more important. The product’s usability makes it incredibly user friendly from the offset; making the role of an administrator, developer, or other technical positions, more about digesting and navigating an existing platform. All whilst moulding it into the software that the organisation requires.
Sidra Khatkhatay, a Recruitment Consultant Team Leader at Mason Frank International says that “technical skills are somewhat a given for strong candidates, however, it’s crucial to be able to demonstrate yourself as a decision maker and show you can communicate effectively.”
Consider ways you can best demonstrate your soft skills by preparing examples of communication challenges that you’ve experienced and how you handled them.
Salesforce requires a strong team to interact between software and stakeholders. As an administrator, you are the primary contact for users. According to Sidra, “Salesforce administrators need to be able to demonstrate their ‘bedside manners’. As an admin, you’re primarily a communicator. You need to make sure you can effectively demonstrate your capacity to discuss Salesforce features.” Try to account for times when you’ve previously bridged the gap between technical and management. Highlight any difficulties and, in turn, lessons learned.
With a role so heavily built upon communication, Sidra also states it’s important to come across as likeable. Try to be prepared for fun ice breakers and make sure you embrace them. Anticipate questions about who you are as a person. Ensure that you use these opportunities to describe how your personality could fit with company culture.
Knowledge and passion of Salesforce cannot be underestimated. According to recruiter Kira Busman, Salesforce representatives across the board “must prove their knowledge of the product.” As a sales representative, you could be asked about key players in the industry, whilst admins and developers could be tested on jargon and terminology. Moreover, you will hold a stronger position through having a good understanding of what’s going on in the industry.
It is crucial to do your research. Learn about the organisation inside out and, before you reach the job interview. Then, try to identify how you can see Salesforce improving the organisation.
Most of all, don’t worry. A job interview, successful or not, is great for personal development. Being evaluated by an employer or recruiter in this way can boost your morale by revealing your strengths and highlight areas you should develop.
This job interview article was written by Maria Baranowska of Mason Frank International. Mason Frank is a leading global Salesforce recruiter. They help recruit thousands of people in the field every year.