Client Success

Our Client Success is on-going because our strategy is long-term, not just project based. We design Salesforce solutions for growth and continued adoption, helping valued clients become proficient and successful in the daily operations of Salesforce. We measure client success by performing the following:

  • Transparency during implementation and customization, with strong communication skills
  • Increasing user adoption
  • Establishing a governance policies
  • Long-term cost control
  • Increasing ROI

How do we make your cloud investment more affordable and cost-effective? By managing overhead, maximizing resources and streamlining project management.

We learned that professional services begin with communication. From the moment we receive your introduction, our word is centered on trust and ethics. We deliver value over price, share our time to promote your success, protect your interest by doing what is right, educate you on best practices, and our team and leadership always being accessible.

We strive to show consistent behavior throughout our business and personal lives that reflect our T.E.A.R model as described below. In doing so, our Client Success is much more than a project, it is an invested relationship that grows beyond business.

Trust – From our first introduction. we use our experience to deliver dependable and accurate information to help you succeed. Throughout your journey, we remain consistent as your trusted adviser. We know that business is not always defined by the paying client but by the relationship with a customer who may refer your business to others because of this trust.

Ethics – Doing what is right consistently is the center of our belief and is expected from us, professionally and personally. We advise on the best solution and practices. We believe in a honest day’s work for a honest day’s pay.

Accountable – When we conduct a business review or design session we will provoke conversations that drive the application or process forward. Our expertise is not limited to a project or code within a box. We are responsible to design toward high standards and for growth giving you as much control as possible to run your business on-demand.

Reliable –  Our clients rely on us to perform as a function of their team. We are responsive, timely and will go the extra mile to ensure accuracy and completeness.

The old saying was “When E.F. Hutton talks, people listen”. However today, when our client talks, we listen. Client Success is listening without cost in mind.