Your Dedicated Customer Support Team
Implementation Support and Customer Service
for clients of Salesforce AppExchange Partners and ISV’s
How It Works
You focus on building and selling your product, we take care of new implementation requests and handle any customer support issues.
Our Customer Support Process:
Onboard → Train → Integrate → Retain
Onboarding New Customers:
Install and Implement Your Product into their System
Training and Best Practices
Client Facing Product Training and Orientation
Integration and Customization
Align Your Product with Their Business Goals
Retain Clients
Keep customers happy with consistent service and efficient technical support
White Labeled Customer Service
Providing a Seamless Transition from Sales to Support
Knowledge Base Creation
Customer FAQ’s are assembled, evaluated and transformed into best practices to provide greater value and efficiency
ISV Tier 1 Implementation Support and Customer Service for AppExchange Partners
You’ve built an app to help customers solve problems. We’ve built a team to help you keep those customers happy.
Growing your company is exciting, but it can also make management a lot more complicated. As your company grows it can become difficult to properly onboard and support new clients and provide the high quality customer service that they expect.
Building and managing a comprehensive customer support process takes time, a resource that is in short supply for most ISV's and App development companies.
Cloud Co-Op's customer support services are designed to work in harmony with your existing infrastructure. Once a sale is made, we help your new customers onboard, install and configure your app.
We keep your customers happy by providing real-time on demand technical support, training, knowledge base creation and integration between your app and the customers other business systems.
You build it and sell it, we’ll take it from there.
Outsource your AppExchange product and implementation support.
Onboarding New Customers:
Install and Implement
Once a new deal has closed, the relationship is only just beginning, and making sure you have a process in place to successfully onboard and service new accounts vastly increases the odds that a new customer will stay, resulting in increased long-term revenue-generating opportunities.
Whether it’s onboarding new buyers to ensure they fully understand and utilize your product, or simply fielding incoming requests and inquiries to keep your existing customers happy, your Cloud Co-Op Customer Service Department is committed to holding on to those valuable customers you worked so diligently to gain.
Integration and Customization:
Align Your Product with Their Business Goals
When it comes to your customers, long-term relationships are key. Cloud Co-Op's ongoing customer support extends the impact, value and stickiness of your app by integrating with your customers’ other business applications and data sources.
A supported client is a happy client, and a happy client will stay with your company long-term. Our deep understanding of your application and your customer’s business processes allows our team to integrate your product into their overall business process and to truly become a solution that they will learn to rely and depend on.
Training and Best Practices:
Client Facing Product Training and Orientation
Dedicated support and training for your customers from a team that knows how to integrate and customize your app.
Let us facilitate bringing on new clients by deploying programs to educate them on the implementation and utilization of your product or service. We can conduct online training sessions via screen share, lead webinars for large groups. We educate ourselves fully on your company’s offerings and are capable of functioning as your internal customer service team.
Front Line Customer Support
We handle customer support requests, so you can focus on marketing, selling and growing your business.
We keep your customers informed and educated. With our team providing your customer support, you can stay focused on selling and bringing in new business, knowing your existing customers are taken care of and satisfied.
White Labeled Customer Service:
Providing a Seamless Transition from Sales to Support
We act as an extension of your team, to provide support on your behalf with phone numbers and email that you control.
Rather than simply providing “outsourced” support services, we’ve cultivated a professional environment in which we collaborate with you to learn not only about your product, but about your company, so we can provide white-labeled support that your sales team can be confident in when a prospect seamlessly transitions into becoming a happy and satisfied customer.
Your dedicated customer service department will educate themselves fully on your company and product in order to provide a seamless experience for customers and protect your brand. We can facilitate bringing on new clients by deploying programs to educate them on the implementation and utilization of your product or service, while you focus on making the next sale.
Knowledge Base Creation:
Customer FAQ’s are assembled, evaluated and transformed into best practices to provide greater value and efficiency.
You have the option to provide us with the proper technical documents that detail your product so we can absorb all the information or we can create our own guidebook based on explicit information also provided by you.
This allows us to have the ability to assist your customers with any issues they may be faced with in the near future. We have the ability to communicate effectively with your customers and solve any mounting issues you and your organization may not have the current ability or time to do. We pride ourselves in having technical support agents that are both conversant and experienced and who provide a level of professionalism your customers deserve.
Retain Clients:
Ongoing Support to Keep Customers Happy
Statistically speaking, it’s more expensive to bring on a new customer versus simply retaining an existing one. However, the truth is that it can be easy to unknowingly neglect current customers in favor of nurturing and closing new business. But with Cloud Co-Op on your side, you can do both.
Our Customer Support specialists act as a dedicated extension to your existing team. We work to help onboard, train and support your customers with apps with your ensuring your company retains, optimizes, and grows its client base.
Here When You Need Us and Ready to Take on Any Task
From 7am-7pm (CT) new and existing clients can call, email or submit cases into your Cloud Co-Op managed customer support center and engage with experienced Salesforce administrators who will help support them with any and everything related to your product.
Service and Support That Matters
Our salesforce support team is staffed in-part by service minded military veterans and salesforce certified administrators that act as an extension of your existing team.
Trust your customer support to the same people you trust to defend your country.
You get real-time, proactive support from a US based team of Salesforce certified admins capable of handling any technical questions and product support related issues for your clients.
Military veterans get real-world experience, while getting paid and learning skills that lead to future careers in the Salesforce ecosystem.
