Once a new deal has closed, the relationship is only just beginning, and making sure you have a process in place to successfully onboard and service new accounts vastly increases the odds that a new customer will stay, resulting in increased long-term revenue-generating opportunities.
Whether it’s onboarding new buyers to ensure they fully understand and utilize your product, or simply fielding incoming requests and inquiries to keep your existing customers happy, your Cloud Co-Op Customer Service Department is committed to holding on to those valuable customers you worked so diligently to gain.

When it comes to your customers, long-term relationships are key. Cloud Co-Op's ongoing customer support extends the impact, value and stickiness of your app by integrating with your customers’ other business applications and data sources.
A supported client is a happy client, and a happy client will stay with your company long-term. Our deep understanding of your application and your customer’s business processes allows our team to integrate your product into their overall business process and to truly become a solution that they will learn to rely and depend on.

Dedicated support and training for your customers from a team that knows how to integrate and customize your app. Let us facilitate bringing on new clients by deploying programs to educate them on the implementation and utilization of your product or service. We can conduct online training sessions via screen share, lead webinars for large groups. We educate ourselves fully on your company’s offerings and are capable of functioning as your internal customer service team.

We act as an extension of your team, to provide support on your behalf with phone numbers and email that you control.
Rather than simply providing “outsourced” support services, we’ve cultivated a professional environment in which we collaborate with you to learn not only about your product, but about your company, so we can provide white-labeled support that your sales team can be confident in when a prospect seamlessly transitions into becoming a happy and satisfied customer.
Your dedicated customer service department will educate themselves fully on your company and product in order to provide a seamless experience for customers and protect your brand. We can facilitate bringing on new clients by deploying programs to educate them on the implementation and utilization of your product or service, while you focus on making the next sale.

You have the option to provide us with the proper technical documents that detail your product so we can absorb all the information or we can create our own guidebook based on explicit information also provided by you.

This allows us to have the ability to assist your customers with any issues they may be faced with in the near future. We have the ability to communicate effectively with your customers and solve any mounting issues you and your organization may not have the current ability or time to do. We pride ourselves in having technical support agents that are both conversant and experienced and who provide a level of professionalism your customers deserve.

Statistically speaking, it’s more expensive to bring on a new customer versus simply retaining an existing one. However, the truth is that it can be easy to unknowingly neglect current customers in favor of nurturing and closing new business. But with Cloud Co-Op on your side, you can do both.

Our Customer Support specialists act as a dedicated extension to your existing team. We work to help onboard, train and support your customers with apps with your ensuring your company retains, optimizes, and grows its client base.