What’s The State of Salesforce in 2016-2017 Today, most companies are using Salesforce to attain their customers, revenue, and profit goals. The best companies are investing more in making Salesforce easier to use and ensuring their user’s ability to do their jobs from anywhere, on any device. These companies need to continuously improve Salesforce’s ease of use, while achieving a superior …
Cloud-based Customer Support Management–Desk.com Salesforce Desk.com is a cloud-based customer support management application, allowing you to manage multiple brands from a single setup. It is a SaaS (Software as a service) customer service application that connects agents for field queries through phone calls, e-mail, and social channels. You have a single cloud-based platform to share your products’ knowledge base and self-help documentation. …
Salesforce Growth Strategies When is the right time to address Salesforce Growth Strategies and how is that defined for your business? For the Emerging Small Business (ESB) or Start-Ups that jockey for space in incubators or co-share environments, one thing is certain. Their business should be in the cloud not under a desk. The ESB wants to emerge into an …
Salesforce beyond CRM In the Salesforce ecosystem you often hear the acronym ROI or Return on Investment. This term is associated with the expectation that a company’s purchase of Salesforce will net a positive return. There are many factors that attribute to this success which we have spoken about before, like Governance and Adoption are a couple. The focus of …
The Salesforce Admin, Sandra Bullock and The Blind Side The Blind Side staring Sandra Bullock, provides us with a concept we need to review with the Salesforce Admin, The Blind Side. Another common example would be a driver’s blind spot. This is that mysteries section that is so close to you that you can touch it but uniquely positioned you …
Overlooked Salesforce ROI – 5 Areas of Improvement Often times we see organizations that need to improve their Salesforce ROI. They need of help. Regardless of size (ESB, SMB, Enterprise) or the revenue they generate as a company they don’t understand how to create value and quantify Salesforce ROI. Your purchase price or cloud cost per user is not going …
15 Salesforce Release Features Salesforce Release occurs 3 times a year, your admin needs to absorb these features to maintain ROI and drive adoption with your users. You can’t afford to miss the importance of these benefits provided to your organization. The Summer 15 Salesforce Release Notes could be the largest we’ve seen in 9 years, a whopping 270+ pages. …
3 Reasons Why You Should Not Use Salesforce Do you use Salesforce or another CRM? Companies are faced with several options when it comes to Cloud Computing for their CRM. This is not a decision one should take lightly or change often. The CRM application can be very disruptive to a business so managing change is critical to its success. …
