State of Salesforce: Bright Future

The State of Salesforce: 2016 – 2017

 What’s The State of Salesforce in 2016-2017 Today, most companies are using Salesforce to attain their customers, revenue, and profit goals.  The best companies are investing more in making Salesforce easier to use and ensuring their user’s ability to do their jobs from anywhere, on any device. These companies need to continuously improve Salesforce’s ease of use, while achieving a superior …

Desk.com: customer support management

Salesforce Desk.com–Endless Possibilities

Cloud-based Customer Support Management–Desk.com Salesforce Desk.com is a cloud-based customer support management application, allowing you to manage multiple brands from a single setup. It is a SaaS (Software as a service) customer service application that connects agents for field queries through phone calls, e-mail, and social channels. You have a single cloud-based platform to share your products’ knowledge base and self-help documentation. …

Einstein: Salesforce’s AI Revolution

Salesforce Einstein—Artificial Intelligence (AI) Revolution Salesforce Einstein AI : Artificial Intelligence built into the core of the Salesforce Platform According to research by Gartner, 20% of business content will be created by machines by 2018. Around 6 billion connected devices will require the ability to connect and share data with other devices. Sites like Amazon, Spotify, and Netflix already utilize ...

Sales Pipeline Management

Sales Pipeline Management from a Rep’s Perspective by Cara Hogan As a sales rep, you’ll often hear your manager talking about managing the sales pipeline – adding new opportunities, closing out old opportunities, and tracking conversion rates to improve the team’s performance. Many sales reps believe their job is all about selling and doesn’t have anything to do with managing …