Visual Workflow
Hidden Gems - Visual Workflow I recently did a training on Visual Workflow for a group of users. I can’t tell you how many times that I come across items that I wasn’t aware of while doing training prep, and this time was no exception. What follows are 3 items for Visual Workflow and 1 [...]
Health In the Cloud:
Salesforce Offers Health in the Clouds Salesforce Health Cloud is a cloud-based, patient-centric, world’s #1 health IT CRM system incorporating doctor-patient relationship and record management services. It builds strong one-to-one relationship management through a patient profile that integrates information from multiple data sources. With Health Cloud, providers can connect with their patients anywhere, from any [...]
Salesforce Communities the platform for connection.
Humans are hardwired for Community; no hardware needed here! Salesforce communities is an online platform that allows employees, customers, and partners to get connected with relevant content, data, and business processes in one place. Organizations can create fully-branded, customized public or private communities according to your business needs. Communities allow you to communicate and collaborate [...]
Salesforce sets Spring 17
No need for a groundhog to tell us whether or not Spring has arrived. Salesforce ushers in the Spring season with their Spring 17 release. The Spring 17 Release Notes contain a mix of Lightning Experience features as Salesforce continues its steady roll-out, along with Classic features for those who have not fully migrated. Here’s [...]
Most companies don’t realize that they have data quality issues until it’s too late. Bad data is often uncovered as a result of loss in revenue or business due to the integrity of the data. In fact, in a 2013 Gartner study, 36% of participants estimated they’re losing more than $1 million annually due to [...]
Working Together
Working together as a team can bring about challenges, especially in the cloud when people are often remote and not in the same local space. There are many factors leadership can take into consideration to drive positive behaviors in building a lasting culture. What motivates leaders to take a risk, to walk out on a ledge, [...]
State of Salesforce: Bright Future

 What’s The State of Salesforce in 2016-2017 Today, most companies are using Salesforce to attain their customers, revenue, and profit goals.  The best companies are investing more in making Salesforce easier to use and ensuring their user’s ability to do their jobs from anywhere, on any device. These companies need to continuously improve Salesforce’s ease of […]

Learning Salesforce with a Community

A Year of Working at Cloud Co-Op and Learning Salesforce First off, I joined the Circus with Cloud Co-Op nonprofit client Circus Now. Very cool! Along the learning-way, Google became one of my dearest friends. I learned from my expert friends that if I don’t know how to do something in Salesforce, my friend Google would send […] customer support management

Cloud-based Customer Support Management– Salesforce is a cloud-based customer support management application, allowing you to manage multiple brands from a single setup. It is a SaaS (Software as a service) customer service application that connects agents for field queries through phone calls, e-mail, and social channels. You have a single cloud-based platform to share your products’ […]

Tools for your Startup Business Success

Things You’d Better Know Before You Try To Start Your Own Business So you want to be an independent business person, your own boss!  Launching your own company can be a rewarding experience and a great way to make money and build a dream. But before you travel too far down that road, you need to […]